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• Is this a secure website?
The Website is not fully encrypted however we have teamed up with a reputable Internet leader (PayPal)to accept payments in a secure environment. Please visit www.paypal.co.uk to learn more about the security that PayPal offers for our customers.

• How should I complete my transaction?
Once we have confirmed your order is available and quoted the price including shipping, payment can be made by Debit/Credit Card or cheque. Shipment will take place on the next available despatch day after your payment method is received.

• What payment methods can I use?
We accept Cheques and all cards backed by Visa or Mastercard. Card details can be taken over the telephone when you place your order or through the Paypal website if you prefer.

Cheques should be made payable to 'Past Presence' and posted, together with the details of the items you have ordered, to:

Mrs Joan Peach
Past Presence
30 The Crescent
Horsley Woodhouse
Nr Derby

• If I place an order, how much will the postage and packing cost?
Postage and packing will depend on the weight of your order and it's destination. This is always established before final confirmation of the order and we are happy to discuss your individual requirements.

• Is there any special handling for shipping such delicate items?
Our packaging has been specifically designed to ensure our products arrive safely, whatever their destination.

• What would I do if a package arrives with a broken item?
Every effort is made to ensure your order arrives safely, but in the unlikely event of damage occuring, we would accept full responsibility and replace the item free of charge immediately.

• What is your returns policy?
If you are unhappy with any items purchased from us for any quality associated reason, you may return the items to us for a full refund of the purchase price.